Software Support Officer (1)

Location: Head Office

Closing date: 20 September 2024

Job Duties and Responsibilities

• Test and install new or updated system or features to the workstations;
• Apply script and patch for the existing system that is assigned by Software Development Unit Manager;
• Assist in some minor development or research of assigned software projects;
• Keep records of callers, the problems experienced, and the resolutions;
• Maintain and update the additional features of the helpdesk system;
• Provide the basic level troubleshooting to the users;
• Communicate with related engineers for higher-level support and troubleshooting;
• Follow up the troubleshooting process and respond to callers punctually;
• Gather the users’ requirements to ensure the problems are properly resolved;
• Monitor the helpdesk system for frequently asked questions or common requests and prepare strategies to prevent those same problems;
• Training and coaching
• Provide the training to the users for the new system or technology;
• Refresh the training to ensure the smooth usage of hardware and software;
• Software development
• Design and develop system and database by following the standard code convention;
• Develop reports and system tools requested by various users;

Competencies

• Bachelor’s Degree or year 4th student of Information Technology, or Computer Science is required;
• Required at least 1-year experience in the IT field.
• Knowledge of programming languages such as VB.net, ASP.net, C#, and SQL Server, Java, Postgre SQL.
• Good interpersonal skill and communication skills;
• Fluency in English, both written and spoken.

How to apply

Interested candidates should submit a CV, Cover Letter, and recent passport photograph, clearly mentioning the position and location applied for, to any nearby NongHyup office or the Human Resources Department.

Head Office in Phnom Penh

Building No. 388A E1, E2, E3, Preah Monivong Blvd. Corner St. 352, Sangkat Boeng Keng Kang1, Khan Boeng Keng Kang, Phnom Penh.
Email: [email protected]
Tel: 023 998 226 | 071 333 06 72 | 096 669 29 98